Student Service Officer

Компания "University of Central Asia"

Location: Tekeli, Kazakhstan

Department: School of Professional and Continuing Education

Reports to: Manager of Academic Affairs

Deadline: 20 December 2024

UCA Background:

The University of Central Asia (UCA) was founded in 2000 as a private, not for profit, secular university through an International Treaty signed by the Presidents of Tajikistan, Kyrgyzstan and Kazakhstan, and His Highness the Aga Khan; ratified by their respective parliaments, and registered with the United Nations. The Presidents are the Patrons of the University and His Highness is the Chancellor. UCA’s mission is to promote the social and economic development of Central Asia, particularly its mountain communities, by offering an internationally recognised standard of higher education, and enabling the peoples of the region to preserve their rich cultural heritage as assets for the future. UCA brings with it the broader commitment and partnership of the Aga Khan Development Network. For more information: www.ucentralasia.org

Summary of Position:

The Student Services Officer reports directly to the Manager of Academic Affairs, Tekeli. The main function of a SSO is to serve learners of SPCE Tekeli, to control the flow of information about the movement of learners and graduates (their attendance and academic performance), and to provide services for the further development .

Main Duties and Responsibilities:

Working with SPCE Tekeli learners and visitors, including the following:

• Providing information on SPCE programs and / or courses to potential students;
• Providing assistance to applicants in choosing programs and courses in accordance with individual and professional needs;
• Instructing and assisting applicants in filling out applications for programs and courses;
• Receiving telephone calls to provide telephone feedback with students;
• Provision of consulting assistance to students when students submit documents for discounts / benefits for training in programs / courses of SPCE;
• Organization of meetings for starting groups; informing students about their rights and obligations, and their expectations;
• Active participation in promoting SPCE programs, organizing advertising campaigns (including social media campaigns);
• Transfer, collection and endorsement of contracts for SPCE students;
• Preparation of information for the accounting department on the starting group (Intake template, Contracts), tracking the receipt of payment for courses and other payments from students, assistance to the accountant as needed;
• Conduction of evaluation of SPCE learners at the end of each course / program;
• Monitoring and entering information into the database;
• Preparation of preliminary documents for the completion of the course by SPCE students;
• Providing general communication with students, polling and monitoring information about the movement and progress of graduates; entering information into the database (SPCE Alumni Database, UCA);
• Substitutions and proctoring for taking final exams if necessary.
• Data processing and systematization, as well as preparation of statistical reports, as per request
• Database of students (processing applications, questionnaires, registration of students);
• Development and adjustment of the schedule of classes;
• Constantly updating the catalog of programs / courses at the SPCE educational information stand.

Required Qualifications and Skills:

• Bachelor degree in the fields of education, psychology or IT
• Work experience in the field of education management or in the field of IT for at least 2 years;
• Excellent knowledge of English, Russian and Kazakh languages
• Knowledge of Microsoft applications
• Knowledge of Excel and Access is a major requirement
• Understanding the features of each of the social networks, their audience and technologies

How to Apply

Ready to join our team? We kindly invite you to submit your application for this position by clicking the Apply button on this page. To facilitate a smooth application process, please create an account on our website. Be assured that the account setup and application steps are straightforward.

Applications will be reviewed when received. Early applications are strongly encouraged.
Candidates from the founding countries of UCA: Kyrgyzstan, Tajikistan, and Kazakhstan are encouraged to apply for the position.

Only shortlisted candidates will be contacted.

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